I contacted Mahone's because I wanted to order more of the same fabric I had already purchased (from a company other than Mahone's which no longer carried the fabric), and Mahone's was apparently able to provide the fabric. (Based on the descriptor on their website.) The name and the description of the fabric shown on Mahone's website matched what I wanted to purchase, but the picture displayed was WAY off. The picture showed a fabric that was a two-tone brown. But the description from my previous purchase showed a light aqua background with a brown flock. The person I spoke with at Mahone's said she was not able to help me, that the picture was what Mahone's had received from the supplier. I told her that the picture was probably an inaccurate photo, and I asked if she could call the supplier in order to get a different photo or verify the actual color. She said she was unable to do that She said my only recourse was to order a sample from the manufacturer/supplier (at a cost of $5.00 plus tax, shipping, etc.) and see if it was the fabric I wanted. I, myself spent 20 years of my career in Customer Service. This was NOT the way I would have treated a customer. In my opinion, this person at Mahone's should have gone above and beyond in order to satisfy a customer. As it turned out, I was correct, in that the item I purchased was the one I wanted. But that was in no way due to any help (or lack thereof) received from Mahone's. Had that Customer Service rep been agreeable to giving me the name and contact information for the manufacturer, I would have placed the order directly through them.Am I happy? Yes, but only because I continued to pursue what I was after. In my opinion, Mahone's did not do enough to help.