At Mahones Wallpaper Shop we make returns as easy as possible. Our mission is to provide you with the best products and the best service in the industry. We understand that sometimes, customers change their minds about products that they order or simply do not need them anymore. We also know that customers are cautious about Return Policies since they are often tricky and misleading. Our goal is to make the return or exchange process trustworthy and as simple as 1-2-3.
We recommend you purchase an extra double roll or spool of the pattern you choose. For any reason, should you need more than your calculations indicated, you will have extra at the time you need it, in the same run number. Having extra product on hand also allows for possible repairs later, if needed.
We also know that from time to time, you may wish to return a portion of your order or even your entire purchase. In this case, FOR RETURNABLE MERCHANDISE
: A 25% to 35% restocking fee, depending on the distributor, which will be deducted from your purchase price with the balance to be refunded to your credit card, or if payment was made by check, a refund check from Mahone & Sons INC for the amount you are to be refunded will be mailed to you.
PLEASE NOTE THESE ITEMS: Case-priced wallpaper, case-priced borders, murals, 54 inch commercial goods, customized/personalized items, wallpapers and fabrics which are priced per yard, wallpapers and fabrics which are imported to the United States or shipped from the United States and samples are non-returnable. Also, any products stated as non-returnable by a wallpaper representative at the time of purchase or noted as non-returnable in the Product Detail section on our website are non-returnable.
All returns on authorized returnable products must be made within 30 days from the time the product is delivered to you. Only uncut, unopened products, in their original factory packaging, are returnable.
Shipping charges for returned merchandise are the sole responsibility of the customer and are not refundable.
You must obtain a Confirmation Number and the correct return address.
Confirmation Number for returns you need to e-mail us with this info. Name, Address,City,State,e-mail,your order # ,Date received,pattern #,Cost per unit,Amount returning,totals and reason for returning
Be sure to include your order number, your name, and the products and quantities you wish to return. Do not return any products without the Return Authorization Number and the instructions on where to return the product.
Mahone & Sons Wallcovering, Inc.
3203 Forest Brook Rd.
Lynchburg, VA 24501
Customer Service: 434-316-9930